Have questions? Need faqs? We are here to help. Here are answers to some questions you may have.
ORDER STATUS & DELIVERY INFORMATION
You will receive an order confirmation once your order has been successfully transmitted. You will receive another email when your order ships. You can also contact us anytime via email at [email protected]. Please include, item, order number, date of purchase along with full name and billing address associated with your order. All inquires will be answered within 48 hrs.
We make certain to ship orders within 1-2 weeks of the order, although most orders will ship within 7 business days. Once shipped, please allow up to 1 week for transit time of your product(s). If you would like a faster delivery please contact us before ordering as there will be an extra cost for express shipping. If you still have not received your purchase after 2 weeks, please notify [email protected]. Elle Mayo Designs by Dance Roots Etc. is not responsible for any lost, stolen or damaged shipments.
PRODUCT AVAILABILITY AND RETURN POLICY
Although we make every attempt to keep an adequate amount of items in stock, from time to time, we do sell out of certain products or a particular type of bead affiliated with our products. If we are out of stock on an item you have ordered, we will give you notice via email and/or the item itself will show an “out of stock” reference on the site. If we are out of stock for a particular type of bead, we will send a notice via email and replace it with a similar style should you still be interested in the item. Any changes will be reflected in your order total as well as your shipping confirmation. Some items once sold out, will not return to the site while others will remain depending on product demand.
We accept returns or exchanges on merchandise within 7 days of receiving your original order. Items must not have been worn, altered or damaged, and with all tags attached in original packaging. Note: Shipping charges are non-refundable. To exchange an item, securely pack and seal the returned merchandise and include our return form in the return package. Please specify on the form what you are exchanging the item for (include style number). Send back the merchandise to us using an insured service to the address below. We cannot accept responsibility for packages that we do not ship ourselves. Please send your return/exchange to: Elle Mayo Designs by Dance Roots Etc., 1029 Hussa Street, Linden, NJ 07036. To receive a return form, email: e[email protected]m. If you purchased an item using a discount code, only the discounted price you paid will be refunded, not the original full price or the current price of the item. Any refund given will be the cost of the items returned only. Postage will not be refunded.
PRICES, SHIPPING & HANDLING
All of our prices include charges for handling and taxes, for a flat fee of $3.50, if delivered to customers within the United States. For customers outside the United States, additional charges may apply depending on location. Please contact us for additional information. From time to time, we may change our prices with no prior notice, due to changes in cost of materials or other factors that are completely out of our control. In reference to travel shows and pop-up shops our prices will be lowered to meet the demands and for competitive purposes. These prices are not negotiable with regard to our e-commerce website.
You can give us by phone at (201) 743-8804. Our normal hours of operation are 9am-4pm EST. You can also reach us by email at [email protected]. If you want to send correspondence or a hello letter, our mail address is Elle Mayo Designs by Dance Roots Etc., 1029 Hussa Street, Linden, NJ 07036
We accept MasterCard, American Express, Visa and Discover via PayPal.
We use PayPal as our payments provider because they are the trusted source for internet payments. You can opt to pay with a regular debit or credit card instead of signing up for a PayPal account, however after you’ve input your information, you will be asked to create a PayPal account at the very bottom of the screen. Unfortunately, we do not have control to omit this step, but it is only a short step.